Terms of Service

Overview

Can-To-Curb Pros takes residential and commercial trash and recycling cans to the curb the day before collection, and on some plans returns them after collection. Our service area is Boise, Meridian, Eagle, Garden City, Star, Kuna, Nampa, Caldwell and Middleton.

These Terms apply to every plan we offer. By using our website, accepting a quote or allowing us to service your property, you agree to the terms below.

Can-To-Curb Pros may update these Terms at any time. Updated Terms are effective when posted on our website. Continued use of our services means you accept the changes.

What Services Does Can-To-Curb Pros Offer?

Standard (Takeout Only): we take your cans to the curb the day before your collection day.

Premium (Takeout and Return): we take your cans to the curb the day before collection and bring them back from the curb after your trash collection service has emptied them, later on collection day.

Ultimate (Takeout, Return and Deodorizing): everything in Premium, plus a weekly deodorizing treatment. Deodorizing reduces odor between washes. It is not a wash.

Every plan includes up to 3 cans (2 trash, 1 recycling) and driveways up to 2 truck lengths. Your trash collection service, not Can-To-Curb Pros, collects and empties your cans. We are not responsible for a trash collection service's missed collection, schedule, rules or fees.

Service Day, Not Service Time

We commit to taking your cans out the day before your collection day, in the daytime, not to a time of day. Our route changes from week to week, so the time we arrive moves too.

Your collection day is set by your trash collection service by street. We confirm it with you before your first service. If your trash collection service changes your collection day, tell us and we will move with it.

On Premium and Ultimate plans, cans are returned later on collection day, after collection.

When a Visit Gets Missed

Every missed visit comes down to one of three things, and what happens next depends on which one it was.

Our fault: we make it right. Whatever that takes.

On your end: we will work with you if we can. If we cannot, we are back on your next collection day.

Act of God: we work around it as soon as it is safe.

The sections that follow apply these three to specific situations. If you ever think something was our fault and we did not treat it that way, tell us.

Access to Your Cans

You are responsible for making sure we can reach your cans on the day before collection, with a clear path to the curb. That means accurate gate codes or lock details at signup, updated promptly if they change, and cans kept where we agreed.

Situations that may prevent access include locked or frozen gates, gates or paths blocked by vehicles or debris, aggressive animals and unsafe conditions. In any of these cases that week is counted as served and we are back on your next collection day.

If something genuinely went wrong, call or text us at 208-808-2206. Gates freeze, codes change and people forget. We would rather sort it out than win an argument about a gate.

Animals on the Property

We are happy to work around friendly animals. We will not work around animals that act aggressively toward our team. If we cannot safely reach your cans because of an animal, we will leave, count that week as served and let you know.

If a team member is bitten or attacked, we will leave immediately to seek medical attention, and the Client is responsible for reasonable medical costs. Please be honest about your animals at signup. It protects our team and keeps your service running.

Weather and Conditions

We work year round, through cold, light snow and rain. We will not work in conditions that are unsafe for our team, including lightning, damaging winds, heavy snow or ice that makes moving a can unsafe, flooding, or heavy wildfire smoke. When weather stops us, we go back out as soon as it is safe. A weather skip is not refunded.

Billing and Payment

Service is prepaid. You always pay before service, never after.

New clients: your first invoice is prorated from your start date to the end of that month and is paid before your first visit. After that, invoices are created on the 1st of each month and processed on the 5th for that month's service. An email receipt is sent each billing cycle.

Accounts become past due if unpaid by the 10th of the month, and a $10 late fee is added. A declined card pauses service until it is resolved. Accounts more than 45 days past due may be referred to collections.

We accept major credit and debit cards only. Cash and checks are not accepted.

Additional Fees

Extra cans beyond the 3 included: $12 a month per can.

Long driveways: each additional 2 truck lengths beyond the 2 included adds $5 a month, per direction.

Late payment after the 10th of the month: $10.

All fees are disclosed before they apply whenever possible. Questions about a charge? Call 208-808-2206 or email service@cantocurb.pro.

Holidays

When a holiday moves your collection day, we move with it, and take your cans out the day before the new collection day. Holiday adjustments are included in every plan.

Pausing and Canceling Service

Pausing: you may pause service for any reason by texting or calling 208-808-2206 or emailing service@cantocurb.pro. Pauses are limited to 90 consecutive days. If service does not resume within 90 days, your account is closed. Signing up again is always easy.

Skipping a week: text, call or email us at least 24 hours before your collection day and we will skip that week.

Canceling (monthly): there are no contracts. You may cancel at any time with no fees and no notice period. No partial refund is issued for the rest of a prepaid month; service stays active through the end of it.

Canceling a prepaid plan: prepaid discounts are earned by completing the prepaid term. If you cancel early, any refund is calculated at the standard monthly rate for each month already served, minus any processing fees.

Moving: your service can follow you to a new address in our service area.

We have no interest in trapping clients in service they do not want. Cancel, pause or adjust any time.

Service Guarantee

4 Week Risk Free Guarantee: your first 4 weeks of service are risk free. If you are not satisfied at any point during your first 4 weeks of service, contact us for a full refund of those 4 weeks.

Ongoing: if we ever miss your cans, tell us within one business day of your collection day by texting 208-808-2206 or emailing service@cantocurb.pro. If it was our fault, we make it right.

Your Cans and What Is in Them

We move your cans; we do not handle, sort or remove their contents. Please keep lids closed and cans within your trash collection service's weight and overflow rules. We may not move a can that is overloaded, broken or unsafe to roll, and that week is counted as served.

We handle your cans with care and are not responsible for wear, damage or loss caused by your trash collection service, weather, animals or normal use. Tell us about damaged wheels or lids so we can plan around them.

Refunds

If a problem is clearly our error, we make it right. Outside of that, completed service is not refunded.

Situations that do not qualify for a refund include weather skips, weeks when we could not reach your cans because of a gate, path or animal, cans we could not safely move, and a missed collection by your trash collection service.

Refunds are returned to the original payment method, typically within 5 to 10 business days. Account credits may be offered instead on a case by case basis.

Consent to Contact

Our forms ask for two separate, optional consents to text messages: one for non-marketing messages about your service request and account, and one for marketing and promotional messages. Message frequency varies. Message and data rates may apply. Text HELP for assistance. Reply STOP to opt out at any time. Consent to receive text messages is not a condition of purchase or service.

We use your contact information to confirm your collection day and start date, send account and billing updates, answer questions and, only if you opted in, share promotions.

We do not sell, share or rent your contact information to third parties for their marketing. See our Privacy Policy for details.

Photos and Video

We photograph and film our work and share it on our website and social media.

Ask us to take something down by calling or texting 208-808-2206 or emailing service@cantocurb.pro, and we will. Asking never affects your service.

Revisions to These Terms

We may update these Terms at any time. Revisions take effect when posted at cantocurb.pro/terms. We will make reasonable efforts to tell active clients about material changes by email. Your continued use of our services after a revision means you accept the updated Terms.

Questions and Concerns

If you have a question about these Terms, a concern about your service or a billing issue, we want to hear from you. Call or text 208-808-2206 or email service@cantocurb.pro. A real person will get back to you.