Privacy Policy

Overview

This Privacy Policy applies to cantocurb.pro and all services provided by Can-To-Curb Pros. It covers what we collect, what we do with it, who we share it with and how long we keep it.

We take a minimal-collection approach: we ask only for what we need to deliver service, and we handle it with care.

What Personal Information We Collect

Information you give us directly: your name; your service address, so we can route our team to your cans; your phone number and email, for confirmations, account updates and billing; your trash collection day and number of cans, to schedule and price your service; gate or access notes, so we can reach your cans without you being home; payment card information, handled by our payment processor (we do not store raw card numbers); and anything you tell us in a message or on a call.

Property managers also give us a business name, business address, property type, number of properties and property addresses.

Information collected automatically when you visit our website: IP address and general location, browser and device type, pages visited and time on each page, the page or ad that sent you, and the date and time of your visit. This technical data is used in aggregate to understand how the site is used.

How We Collect Your Information

Through the forms on our website, which send your details to our customer platform; through calls and text messages with us or with the answering service that returns calls on our behalf; through email to service@cantocurb.pro; through our payment processor when you pay; and through cookies and tracking pixels on our website (see Cookies below).

How We Use Your Information

Delivering your service: confirming your collection day and start date, scheduling and routing, reaching your cans, billing, managing pauses, cancellations and changes, and answering questions.

Running the business: keeping accurate client records, improving our routes, resolving concerns and meeting legal requirements.

Marketing: sending promotions only to people who opted in, understanding how visitors use our website, and showing our ads to people who may want our service, using anonymized or aggregated data. We do not pass your name or account details to ad platforms.

We do not use your data for any other purpose. We do not build profiles for sale, and we do not rent, trade or monetize your information.

Who We Share Your Information With

We do not sell, rent or trade your personal information to any third party. The only parties with access are those we need to deliver and manage your service: our customer relationship and messaging platform; our scheduling and billing system; our payment processor; the answering service that returns calls and signs up new clients on our behalf; our email and text message delivery providers; and website analytics and advertising providers such as Google and Meta, which receive anonymized usage data only.

We may also disclose information if required by law or to protect the rights and safety of our clients, our team or the public. If the business is sold or merged, we will notify active clients by email before your information becomes subject to a different policy.

How Long We Keep Your Information

Active clients: for as long as you are a client.

Former clients: basic account records and service history for up to 3 years after service ends, for bookkeeping and dispute resolution, then deleted or anonymized.

Website inquiries and waitlist sign-ups that never became clients: up to 12 months after your last contact with us, or until your city opens and we reach out, then deleted.

Payment records: at least 5 years, to meet financial recordkeeping requirements.

Analytics data: per the provider's terms (typically 26 months for Google Analytics).

You can ask us to delete your information at any time, subject to legal retention requirements.

How We Protect Your Information

We use professionally managed platforms for client data, a PCI-compliant payment processor, access limited to authorized team members, password-protected systems and encrypted connections (HTTPS) on our website.

Gate codes and access notes are treated with particular care and removed from active records within 30 days of an account closing.

No method of storage or transmission is 100% secure. If you believe your information has been compromised, contact us immediately at service@cantocurb.pro.

Cookies and Website Tracking

Analytics cookies: we use Google Analytics to understand which pages are popular, where traffic comes from and what devices visitors use. You can opt out with the Google Analytics Opt-Out Browser Add-on.

Functional storage: our site remembers, for the length of your visit only, the page you landed on and the plan you clicked, so your form reaches us with that context.

Advertising cookies: we use the Meta Pixel and may use Google advertising tools to show our ads to people who visited our site. These use anonymized identifiers, not your account details. You can manage them through Google Ad Settings, Meta Ad Preferences or your browser settings.

Blocking cookies will not stop you from using our service or contacting us.

Text Messages

Our forms offer two separate, optional checkboxes: one to receive non-marketing text messages about your service request and account updates, and one to receive marketing and promotional messages. Neither is required to submit a form or to receive service.

Message frequency varies. Message and data rates may apply. Text HELP for assistance. Reply STOP to opt out at any time.

We do not share your phone number or text message opt-in with third parties or affiliates for their marketing purposes.

Your Privacy Rights

You can ask for a copy of the information we hold about you, ask us to correct it, ask us to delete it (subject to legal retention requirements), opt out of promotional messages, or ask for your data in a readable format.

To stop promotional messages, reply STOP to any promotional text, click unsubscribe in any promotional email, or email service@cantocurb.pro.

To exercise any of these rights, email service@cantocurb.pro or text 208-808-2206. We do not charge for these requests and typically respond within 5 business days.

Children's Privacy

Our services are intended for adults 18 and older. We do not knowingly collect personal information from children under 13. If we learn we have, we will delete it promptly. Contact service@cantocurb.pro if you believe a child has submitted information to us.

Photos and Video

We photograph and film our work and share it on our website and social media.

Ask us to take something down by calling or texting 208-808-2206 or emailing service@cantocurb.pro, and we will. Asking never affects your service.

Changes to This Privacy Policy

We may update this policy to reflect changes in our practices, technology or legal requirements, and will update the effective date when we do. For material changes, we will make reasonable efforts to notify active clients by email first.

Privacy Questions and Contact

Email service@cantocurb.pro or call or text 208-808-2206. Can-To-Curb Pros, Meridian, Idaho.

If you feel we have not addressed your concern, you have the right to contact your state's consumer protection office or attorney general.